Aging changes everything — including dental health.

We meet families when:

• Dentures are lost in assisted living facilities

• A parent with dementia cannot explain their pain

• A nursing home resident hasn’t seen a dentist in years

• Medicare Advantage plans are confusing or misleading

• A $10,000 treatment plan arrives unexpectedly

• No one knows who is responsible for coordinating care

Seniors are often navigating:

• Dry mouth from medications

• Tooth loss

• Infections that impact overall health

• Difficulty eating or speaking

• Transportation barriers

• Limited or confusing dental coverage

And caregivers are exhausted.

They are managing:

• Doctors

• Medications

• Insurance

• Bills

• Emotional stress

• Guilt about “not doing enough”

NDAP steps in to:

✔ Coordinate with providers
✔ Clarify insurance coverage
✔ Assist with Medicaid/Medi-Cal enrollment
✔ Help evaluate Medicare Advantage dental benefits
✔ Advocate for denture replacement or medically necessary care
✔ Provide long-term care coordination support
✔ Reduce confusion for families

We believe aging should never mean losing your smile — or your dignity.

For individuals living with disabilities, dental care often comes with additional barriers:

• Sensory sensitivities

• Communication challenges

• Physical mobility limitations

• Anxiety around procedures

• Transportation issues

• Limited provider options

Too often, families are told:

“We don’t treat special needs patients.”

Or they are referred endlessly — without resolution.

Insurance may deny coverage for sedation or medically necessary services.

Facilities may not prioritize oral health.

And families feel powerless.

NDAP advocates for:

✔ Access to appropriate providers
✔ Medical-dental crossover billing when applicable
✔ Sedation justification support
✔ Insurance appeals
✔ Care coordination with specialists
✔ Documentation assistance
✔ Benefit navigation for SSI/SSDI recipients

We help ensure oral health is not treated as optional — especially when disability increases vulnerability.

Every person deserves compassionate, accessible dental care.

This is one of the most common calls we receive.

Someone leaves a dental office holding paperwork they don’t understand.

They were told:

“Your insurance should cover it.”

But then a denial arrives.

Or an Explanation of Benefits (EOB) shows:

“Patient responsibility: $6,842.”

They feel:

• Shocked

• Embarrassed

• Confused

• Frustrated

• Pressured to decide quickly

Many patients don’t know:

• What their deductible is

• What their annual maximum means

• Whether a procedure could be billed to medical insurance

• If a denial can be appealed

• If the coding was accurate

• If they are in-network or out-of-network

• Whether the fees are typical

NDAP helps patients:

✔ Understand their treatment plan in plain language
✔ Review insurance benefits and coverage limits
✔ Analyze EOBs
✔ Identify medical-dental crossover opportunities (sleep apnea, TMD, oral surgery)
✔ Assist with claim appeals
✔ Clarify out-of-network billing
✔ Break down large treatment plans into manageable steps
✔ Evaluate financial assistance options

We don’t promise miracles.

We provide clarity.

And clarity changes everything.